Privacy policy
This policy explains what personal information KB GPR Surveys Ltd collects through this website, how we use it, and your rights.
Who we are
KB GPR Surveys Ltd is the data controller for personal information collected through this website.
- Address: KB GPR Surveys Ltd, 29 Hope Road, West End, Southampton SO30 3GE
- Email: info@kbgprsurveys.co.uk
- Phone: 020 3931 5759
What we collect
When you use our enquiry form, we collect the information you give us: your name, company, email address, phone number, the site location, your message and any files you attach. If you email or phone us, we collect the details you provide in the same way.
We also collect information about how visitors use the website, as described under "Cookies and analytics" below.
How we use it
We use enquiry information to respond to your enquiry, prepare a quotation and, if you go ahead, to plan and carry out the work and keep the records that go with it. Our lawful basis is our legitimate interest in responding to enquiries, and taking steps at your request before entering into a contract.
Enquiry form submissions are sent by email to our Microsoft 365 mailbox, which is where we handle them.
We do not sell your personal information or pass it to third parties for their own marketing.
How long we keep it
We keep enquiry information for as long as we need it to deal with your enquiry. If the enquiry leads to a contract, we keep the related records for as long as needed for that contract and for our legal, accounting and insurance obligations. Information from enquiries that do not go ahead is deleted when it is no longer needed.
CVs sent to us are kept for up to 12 months and then deleted. See our careers page.
Cookies and analytics
We use Google Analytics 4 to understand how visitors use the website, such as which pages are viewed and how people arrive. It uses cookies and similar technologies. Where a cookie consent banner is shown, analytics cookies are only set if you accept them.
We use Google Ads conversion measurement to see whether our adverts lead to enquiries. This may also use cookies, and is subject to the same consent choices.
Google processes this data on our behalf. You can find out more in Google's own privacy information, and you can block or delete cookies in your browser settings at any time.
Who we share it with
We use service providers to run our business, including Microsoft (email and file storage) and Google (website analytics and advertising measurement). They process data on our behalf. We may also disclose information where the law requires it, or to protect our rights, property or safety, or those of others.
Your rights
Under UK data protection law (UK GDPR) you have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct information that is wrong or incomplete
- ask us to delete your information
- object to, or ask us to restrict, how we use it
- ask for your information in a portable format, where this applies
To use any of these rights, email info@kbgprsurveys.co.uk.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date below shows when it was last changed.
Last updated: October 2026